Terms and Conditions
Deposits
By making the deposit payment when booking in with us, you are agreeing to abide by our terms and conditions.
*All booking in deposits are non-refundable*
Where necessary, we will also kindly ask for a damage deposit when your final balance is due, of a minimum of fifty pounds when renting our pieces. This deposit price can be subject to the equipment hired. The deposit is fully refundable upon collection, subject the return of our items. Any missing decor or any damages occurred during your hire period will result in a full invoice to replace.​​​
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​If you are renting our party pieces, they will be under your responsibility and you will be liable to make the payment of any invoices occurred from damages or missing decor. Therefore, we kindly ask that you and your guests handle our pieces with care and treat them respectfully - we highlight the importance that anything lost, missing or broken is to be charged for full replacement.​​
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If for some reason balloons become damaged, please disregard of them straight away and keep away from children. Please try not touch, lean on, or allow children to play with our balloon displays and set ups. We will ensure all hire items are set up safely, once our setups are in place, we ask that you do not move them once they have been arranged.​​ We accept no responsibility for any injuries or costs resulting from the improper use of our products.
Balloons, Party, Table & Wedding Hire
7 Day Cancellation Policy
*Please note again, ALL booking-in deposits are non-refundable* Your remaining balance will be due 2-4 weeks prior to your occasion. If you need to cancel before the 2-4 week deadline, no further monies will be due.
Clients must provide a minimum of 7 days notice to cancel or re-schedule any services due to our schedule and ordering of supplies. A refund of your remainder balance will be applicable if you cancel within this time frame. Failure to do so will result in only 50% of the remainder balance being valid for a refund.
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In the event of cancellation due to unforeseen circumstances, such as weather conditions or emergencies, we will work with you to reschedule the services at no additional cost.
Handmade Cards & Keepsake Gifts
When ordering, you are granting consent for your items to be showcased across all our social platforms. If you have any reservations about the public display of your items (specifically cards) due to identity images, kindly inform us at the time of placing your order. Once you have made payment, you are agreeing to abide by these terms and conditions.
Upon successful receipt of your payment, we will proceed with the production of your cherished items. It's important to note that alterations cannot be accommodated after you have placed your order online.
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(If you are in contact with us and we are creating you a bespoke order) - It's important to note that alterations cannot be accommodated once your design has been approved and payment has been made. Mistakes can sometimes of course be made, therefore, it is your responsibility to ensure the accuracy of spellings and personalisation details before making payment.
We do not offer returns or exchanges as all Pieces are handmade to order.
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At Precious Party Pieces, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect:
- When you visit our website or place an order, we may collect personal information such as your name, address, email, and payment details.
2. How We Use Your Information:
- We use your information to process orders, communicate with you about your purchases, and personalise your shopping experience.
- Your data helps us improve our services and tailor our offerings to your preferences.
3. Data Security:
- We take the security of your information seriously and implement measures to protect it from unauthorised access or disclosure.
- Our payment processing is encrypted to ensure a secure transaction environment.
4. Your Choices:
- You have the right to access, update, or delete your personal information. Contact us if you need assistance with managing your data.
5. Third-Party Services:
- We may use third-party services like shipping providers to fulfill your orders. These services have their own privacy policies, and we recommend reviewing them.
6. Links:
- When you click on the links on our store, they may direct you away from our site. We are not responsibility for privacy practices of other sites and encourage you to read their privacy statements.
7. Wix:
- Our store is hosted by Wix. They provide us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix's data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.
8. Cookies:
- We do not use cookies however our store is hosted by Wix, please refer to their cookie policy.
By using our website, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically, so we encourage you to check back for any changes.